Terms

of use

GENERAL INFORMATION ABOUT THE COMPANY

BUENCAFE – Liofilizado de Colombia

CARRERA 4TA CALLE 16

TEL. 57 68504040

CHINCHINA, CALDAS, COLOMBIA

SERVICES PROVIDED BY THIRD PARTIES

www.buencafe.com/ not responsible for the use or suitability of the services provided by third parties (tools, digital access, market research, etc.), or for the suspension of these services, so it is excluded from any responsibility for the damages of any kind that may be due to them. Users also agree to use the services or content solely for your personal use and not to make any direct or indirect commercial exploitation of them.

UNSOLICITED COMMERCIAL COMMUNICATIONS

www.buencafe.com/ will not send advertising or promotional communications via e-mail, or other means of electronic communication, without previously requesting or expressly being authorized by their recipients.

The provisions of the preceding paragraph shall not apply when there is a prior contractual relationship and have obtained the contact details of the recipient with an express consent.

At all times the user can exercise their right to access, modify, update and delete in relation to the processing of personal data for promotional purposes. To this poupose we provide the following address to request the deletion of your personal data: contact us

INDUSTRIAL AND INTELECTUAL PROPERTY LEGAL ADVICE:

This site includes contents, texts, documents, advertising materials, drawings, technical material product or any other order, databases, sounds, software, corporate badges, logos, brands, graphic designs, combinations of elements, logos and images, which are protected by intellectual or industrial which www.buencafe.com/ owns property or legitimate licensee. In this sense, total or partial reproduction, public communication, modification, processing, copying, distribution, or any other form of exploitation and manipulation of this website, its technical devices, content, applications, source code, design, selection and presentation of materials and, in general, regarding the information contained in this website is strictly prohibited.

It is also prohibited to decompile, reverse engineer or generally transmit in any way or make derivative works of the computer programs required for the operation and access to this website and the services contained herein, as well as perform, respect of them any act of exploitation. In particular, it is prohibited to make links, hyperlinks, framming or similar links that can be established towards the www.buencafe.com/ page, without the prior express consent of www.buencafe.com/.

COOKIES

With the intention to offer personalized service and preferential treatment, you will be required to have cookies enabled to use all the services provided www.buencafe.com/.In any case these elements will serve to identify a specific person, because their use is merely technical, to provide better service to users and allow the realization of advanced content.These cookies will not be used for conducting business studies or give information about users browsing habits. The user can disable the use of cookies through your browser options, although www.buencafe.com/ can not guarantee in this case the correct operation of all services offered on this website.

CONFIDENCIALITY AND SAFETY IN THE ADMINISTRATION OF PERSONAL DATA AND ELECTRONIC COMMUNICATION.

www.buencafe.com/ commits itself to treat the personal data of the user as absolutely confidential, adopting the security, technical and organizational measures necessary to ensure their safety and prevent alteration, loss and / or non authorized access or treatment.

Our company assures, as far as possible and according to the current state of technology, confidentiality and integrity of data and information that users provide to meet the above-mentioned purposes.

PROTECTION OF PERSONAL DATA. OF PERSONAL DATA.

The information and / or data that you voluntarily provide through our website or through services that you access or promotions in which it participates, may be included in the database owned by www.buencafe.com/ in order to perform the management and maintenance of our relations with you., ie, to send you information about our products, daily news or for conducting market research or statistical.

RIGHTS OF ACCESS, RECTIFICATION, UPDATE AND DELETION.

In compliance with the provisions of the Law on Protection of Personal Data (LPDP by its acronym in Spanish) you may exercise their rights of access, rectification, update and deletion, by contacting www.buencafe.com/, by regular mail to our address (Carrera No:4. 16-50 Chinchiná – Caldas, Colombia) or via e-mail, indicating LPDP in the subject. To this end, it is necessary to specify your name, address and telephone number, otherwise with, the user-name used in the portal.

No third party outside www.buencafe.com/, except in cases covered by the actual legislation, have access to information and / or personal data of users of our website. In no case will www.buencafe.com/ give personal data from children who access the portal to third parties.

Colombian Coffee

The Colombian Coffee logo with its distinctive triangle is symbolic of the Colombian coffee producer who works hard, produces a quality product, does things right, and brings an authentic product to market.

Halal

We satisfy the needs of Muslim consumers with the continuous and consistent production of Halal products.

BASC

With the BASC certification, we assure our clients and control entities of the confidence and security in our production chain, and in our overseeing and controlling of the production, packaging, and transportation processes of our product against illicit trafficking.

BRC British Retail Consortium

Supported in GFSI systems, recognized internationally, we produce safe, authentic and high-quality food products satisfying the needs of our clients and markets.

IFS

Our risk-based focus allows production of safe and high-quality products offering confidence and recognition for our clients.

ISO 22000

Our safety system is based on the analysis of hazards and critical control points (APPCC), always incorporating Good Manufacturing Practices.

ISO 9001

We offer reliable products to our clients, complying with the highest quality standards with which our products are processed by committed, responsible and highly trained personnel.

ISO 14001

We guarantee that our product is processed with ecological conscientiousness, conserving the environment and natural resources.

ISO 45001

At Buencafé we utilize work practices that continually reduce risks, always taking into account the safety of those we work with.

Fairtrade

At Buencafé we produce socially responsible products contributing to the improvement of the quality of life for coffee producers, guaranteeing fair prices, good working conditions and a sustainable environment.

Rainforest

We support sustainable agriculture via sourcing and the transformation of Rainforest certified coffee.

NONGMO

With the NON GMO Project certificate, we offer our clients the guarantee that our products are not genetically modified at any point during processing from seed to market.

United States Organic

At Buencafé we are aware of the environment. That’s why we’re aligned with the most rigorous organic agricultural standards which allows us to reach our different international markets, including the United States market.

European Organic

At Buencafé we are aware of the environment. That’s why we’re aligned with the most rigorous organic agricultural standards which allows us to reach our different international markets, including the European market.

Taiwanese Organic

At Buencafé we are aware of the environment. That’s why we’re aligned with the most rigorous organic agricultural standards which allows us to reach our different international markets, including the Taiwanese market.

South Korean Organic

At Buencafé we are aware of the environment. That’s why we’re aligned with the most rigorous organic agricultural standards which allows us to reach our different international markets, including the South Korean market.

Mexican Organic

At Buencafé we are aware of the environment. That’s why we’re aligned with the most rigorous organic agricultural standards which allows us to reach our different international markets, including the Mexican market.

Colombian Organic

At Buencafé we are aware of the environment. That’s why we’re aligned with the most rigorous organic agricultural standards which allows us to reach our different international markets, including the Colombian market. At Buencafé we utilize green coffee which complies with the productive practices that protect the environment in accordance with Colombian regulations.

Colombian Coffee

We utilize the geographic indication as a guaranty of origin guaranteeing the authenticity of the product and complying with the quality standards of Colombian coffee. In 2007, Colombian coffee was recognized by the European Union Commission as a protected geographical product. In 2013 the Swiss government conferred that same protection to Colombian Coffee.

Denomination of origin

We utilize a certificate of origin for 100% Colombian coffee. This seal is used to highlight the quality recognized in Colombian coffee

Kosher

We satisfy the needs of the Jewish community with the continuous and consistent production of Kosher products.

Japanese Organic

At Buencafé we are aware of the environment. That’s why we’re aligned with the most rigorous organic agricultural standards which allows us to reach our different international markets, including the Japanese market.

Letter from our Director

At Buencafé we have been conscious of sustainability since our beginning, when the term had just begun to be mentioned in the world.  

Over our 49-year history, the factory has had four expansions (1983, 1997, 2008 and 2019). The technology behind production processes has been updated and perfected. Production has increased, diversifying and innovating the product portfolio andour commercial scope has expanded. We’ve achieved national and international certifications for our products and for our quality, safety, environmental management, and occupational health and safety management systems, among others. Buencafé was the first Colombian business certified in ISO 14001 and nowadays has 25 different certifications.

The commitment today is consolidating sustainability in each and every initiative we propose, tackling the creation of sustainable value in the three essential pillars: economic, social and environmental.

“Living optimism as a transformative force to create sustainable value in the world of coffee” is the highest goal that guides our daily actions. Is the center of our culture, our decisions, our strategy, our style, our conversations and relationships. Is how we  inspire others and multiply the impact of everything we do.

I invite you to learn about our sustainability path.